Our resident inspector programme builds on our proven track record of successful resident mystery shopping. We aim to empower residents to understand the scope, the process and the methods used in inspections.

Our unique programme assists you to recruit, train and support your residents to become inspectors. We provide a framework for:

• Accounting
  
• Monitoring
  
• Assessing
  
• Verifying
  

This process provides an audit trail and ensures that recommended changes to service delivery are based on residents’ priorities and views.