We have a strong research and survey division which has specialist expertise and technical resources to undertake a range of customer research and survey projects.

We employ a range of research methodologies and work to maximise responses from hard to reach groups and to encourage honest answers. We offer full consultancy, management and reporting services with experienced researchers who are able to work to tight deadlines.

We undertake:

• Postal surveys
• Telephone interviews and snapshot polls
  
• Face to face street or in-home interviews
  
• Focus groups
  

Surveys

We undertake tenant satisfaction surveys, test of opinion surveys and market research. We offer:

• Attendance at meetings with steering groups, committees and working parties
• Design and drafting of survey questionnaires and accompanying publicity
  
• Fully integrated printing and mailout systems
  
• Freephone helpline to maximise responses
  
• Data analysis, final report and presentation

Services

• Mystery Shopper
• Ballots